CAMPUS SAFETY - Case Coordinator
Job Classification
Hourly Full-time (35-40)
Position summary
The Case Coordinator is one of our Safety program specialists who fills a dual role, working a scheduled shift for Dispatch and/or Patrol and working shifts for managing their assigned program. The program role is to manage the Office’s central report system and federal Clery requirements by coordinating the completion of incidents and Clery categorization of security reports. It includes routine report review, providing direction for report completion, and referring reports to campus offices and external agencies. It also includes providing direction to University employees identified as Clery CSAs and generating Clery data.
The Dispatch shift is for morning weekdays.
Qualifications summary
The Case Coordinator qualifications require multiple certifications in investigative measures, training in non-forensic evidence gathering, and ability to manage large projects and minute details. Qualifications also include proficiency in software solutions that are web-based, have data analysis functionality, and communication based. Additional training and/or certification in Clery requirements is required. For Dispatch, must be capable of completing APCO certification.
Must be a Seventh-day Adventist in good and regular standing.
Duties and responsibilities
The Case Coordinator is expected to complete these duties without daily direction and only limited weekly direction. They are expected to exercise their professional discretion to determine the best course of action, providing direction to peers and superordinates as well as recommendations to Safety’s leadership/command team.
Daily review of all security reports for:
- Timely/Accurate Completion: reports must be completed within two days or sooner depending on case severity. Reports must be accurately categorized by multiple fields and free of spelling/grammar errors.
- Narrative Clarity: reports must be written in a manner that clearly presents the facts, sequence of events, subject involvement, and available evidence.
- Completion of all applicable investigative steps.
- Categorization for Clery Daily Crime Log
- Categorization for Clery Annual Report
After the review of each report, the Case Coordinator will either close the report or assign tasks to individual employees and/or provide further report training to the employee. Tasks include:
- Corrective Tasks: Identify and assign tasks that the employee should have completed or avoided in their initial report completion.
- Investigative Tasks: Identify and assign tasks that the employee should either have completed or where applicable, provide new perspectives/investigative approach.
- After Action Tasks: After the incident is closed, identify and assign tasks that may help reduce future incidents or ensure that necessary recovery tasks have been completed, including repairs, policy implementation, education etc.
While reviewing reports or through other observations, the Case Coordinator will develop, maintain, and correlate report data that identifies recurring patterns for repeat subject involvement, security/safety risks, facility repair/improvement needs, policy needs, Clery compliance, and/or educational needs. They will then use this data to provide recommendations to leadership on ways to mitigate and/or prepare for future incidents.
Coordinate report work with Command and other Office of Campus Safety Program Specialists. Specific employees can include the Compliance Sgt, and the Community Resource Officer.
Develop and maintain a Case Coordinator job manual outlining the minimum report requirements, review process, and task options.
Provide weekly reports to Command on report status, cases of note, and employee performance concerns.
Provide timely (within 48 hours) updates to the Clery Daily Crime Log
Annually communicate with Clery Campus Security Authorities and local law enforcement agencies to obtain required statistical information.
Annually combine external and internal statistical information to generate the Clery Report, including reporting to the federal Department of Education, posting the Clery Report, and providing Administration with executive summaries on Clery Data.
Annually update Clery benchmark report that analyzes national, state, and SDA statistical trends.
Being available as Case Coordinator:
- Be available for off-hours response to incidents to provide direction/recommendations, either by phone call or in-person response.
- Respond as the Officer in higher-level incidents requiring investigation or more skilled tasks.
- Assist in case completion by completing suspect/witness interviews, obtaining statements, and/or collecting evidence.
Being available as an Office of Campus Safety employee:
- To respond to any Office of Campus Safety incident/event for additional manpower.
- To staff shift-work as needed.
- To be routinely scheduled to work shifts.
Other duties may be assigned.
Supervisory responsibilities
While this position does not provide employee correction or evaluation, they are responsible to provide all employees with direction in relation to case/report coordination and to provide supervisors with employee performance concerns. A team member’s failure to comply with the Case Coordinator’s direction could result in discipline.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In addition to the subsections below:
- Ability to rely on experience, training and judgment to execute policies and procedures.
- Ability to work cohesively in a team-oriented environment.
- Advance communication and customer service skills with the faculty, staff, students, community visitors and emergency response agencies over the telephone and in person to resolve conflicts or respond to emergency incidents.
- Advanced proficiency in English speaking and writing skills.
- Experience within a law enforcement or military preferred.
- Must be able to work shift assignments.
- Must function well while under stress.
- Must have excellent human relation skills, dealing with a wide variety of people.
- Must have or obtain a valid Michigan driver’s license.
Education, Experience, and/or Certifications
Must have or be capable of obtaining certifications:
- Case Coordinator Specific
- REID - Interview & Interrogation Basic & Advanced
- PATC – Linguistic Statement Analysis
- PATC – Detecting Deception
- PATC – Interview and Interrogation for Investigators and Patrol Officers
- PATC – Criminal Investigations - Tactics, Techniques & Procedures
- PATC – Basic Criminal Investigation for Street Patrol and New Criminal Investigators
- PATC – New Detective and Criminal Investigator
- ATIXA – Civil Rights Investigator Level I
- NABITA – Advanced Violent Risk Assessment
- Jeanne Clery Center – Clery Act Compliance
- FEMA Leadership/Professional Development Series
- MIOSHA General Industry – 10hr+ Fundamentals of Safety & Health
- As a Campus Safety employee
- APCO Public Safety Telecommunicator Language Skills
- A formal law enforcement training academy (BCSD Reserve Officer Training Academy accepted)
- Maintain certifications in CPR, First Aid and AED.
- FEMA IS 100, 200, 700, and 800
- Additional cross-training and certification with Patrol is preferred. Must be capable of obtaining certification in:
- Defensive Tactics (PPCT & OCAT)
- Police One Certifications
Leadership & Received Direction
Once trained, this position should function with limited direction and be responsible to identify daily/monthly tasks and any additional training necessary for the completion of their duties.
Mathematical Skills
Ability to calculate figures and amounts such as proportions, percentages, distances, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to calculate statistical data.
Other Skills
To effectively coordinate all reports, the Case Coordinator must also have exceptional skills in:
- Attention to detail in written word, spreadsheets, web-forms, or any form of written communication.
- Observation of evidence in physical and electronic formats
- In time management/self-management.
- Organization of files, timelines, and case workflows
- Fact finding and inquisitive nature to determine cause and effect.
Must be a Seventh-day Adventist in good and regular standing.
Technical competencies
Computer Skills
Proficient in Microsoft Office including Outlook and Word. Advanced skills required in data reporting/statistical analysis using advanced Excel formulas.
Proficient in other evidence-based applications used for card access, alarm systems, and security cameras.
Equipment/Software Used
- Communications equipment, including radios, phones, messaging applications (Teams)
- Evidence gathering equipment including cameras, document scanners, and other software applications/computers.
- Mobile surveillance camera kit
- Vehicles, including road/off-road vehicles
Interpersonal interactions
Internally this position requires the ability to lead by example and to provide direction/training to peers without a supervisory responsibility. This requires the intentional fostering of working relationships through trust/credibility.
Externally this position will work towards providing support to all involved parties while also taking steps to identify those responsible for the incident. This requires developing a unique balance of grace and justice that shows care/support while holding the same person accountable for their actions.
Physical demands
While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, stand, jump, climb, balance, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee will also be required to work in/be exposed to, all weather conditions associated with the State of Michigan.
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While it is impossible to predict all situations that someone might encounter while performing their duties, it is understood, that employees are expected to conduct security patrols at all hours of the day and night, during many different types of weather conditions. During these common activities an employee might be confronted with potentially dangerous situations associated with security type work.
In the completion of these activities an employee will have access to a patrol vehicle and office.
While completing these duties, the employee will be walking through campus grounds including sidewalks, parking lots, roadways, grass areas, and wooded trails. The employee will also be accessing buildings, from common spaces to classrooms, labs, mechanical/electrical rooms, residential spaces, roof-tops, or any other area belonging to the University. The employee may also work at a desk for 8-12 hour shifts.